FTC Announces Additional Payments to Consumers From Amazon Prime Settlement

The Federal Trade Commission (FTC) has announced changes that will expand and accelerate payments to eligible consumers as part of its $2.5 billion settlement with Amazon over Amazon Prime enrollment and cancellation practices.

Under the revised court-approved order, more consumers may now qualify for automatic refunds, and the maximum total payment for an eligible consumer has increased from $51 to $200. The FTC said Amazon had already issued more than $845 million in consumer redress as of September 2026.

More Amazon Prime Consumers May Qualify

The original settlement provided refunds of up to $51 for certain consumers who used fewer than 10 Prime benefits during a one-year period.

Under the revised order, millions of additional consumers who used between 11 and 20 Prime benefits during a one-year period may now qualify for automatic payments. These additional payments are scheduled to begin October 1, 2026.

Eligible consumers do not need to submit a new claim or complete additional paperwork. Payments will be distributed automatically through electronic payments such as PayPal or Venmo, or by mailed check.

Additional Payments Could Reach $200

The revised order also provides for additional payments to some consumers who have already received refunds.

If the required payment threshold has not been reached by February 2027, consumers who previously received payments may qualify for an additional payment of up to $149. This could bring their total payment under the settlement to as much as $200.

The FTC says this supplemental round of payments is expected to begin by April 2027.

Who May Be Eligible?

According to the FTC's refund information, eligible consumers generally must have been Amazon Prime customers in the United States and must have enrolled through certain challenged enrollment processes or attempted to cancel through the online cancellation process between June 23, 2019, and June 23, 2025.

The revised eligibility rules also cover consumers who used no more than 20 Prime benefits during any 12-month period following enrollment.

No Payment Is Required to Receive a Refund

The FTC warns consumers to be cautious about scams involving Amazon Prime refunds.

The FTC says it is not contacting consumers directly about these refunds. Consumers should not pay anyone who promises to obtain a refund, and no one from Amazon should ask for money in order to receive a settlement payment.

Consumers who believe they may qualify should rely on official FTC information and the official Amazon settlement information rather than unsolicited calls, emails, or messages.

Final Takeaway

The revised Amazon Prime settlement order expands the group of consumers who may receive automatic payments and raises the potential maximum total payment to $200 for eligible consumers.

Additional automatic payments are scheduled to continue through 2027 under the revised order. Consumers should monitor their payment method and use official sources for the latest information about eligibility and payments.